General Terms and Conditions
We administrative interface and products catalog description & details which are in English and based on our products.
We take care of delivering the goods to our satisfied customer’s doorstep.
Payment Terms:
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We accept payments from customers worldwide via Visa, Mastercard, American Express and many more like Alipay Live for China or Przelewy24 (Private Beta) Live for Poland.
How to order
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Add your product to cart
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Fill in your delivery address
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Choose your Delivery Method
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Payment details
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Review & place order
Credit cards:
Visa
Master card
American Express
Additional Payments:
PayPal
Alipay Live: Alipay enables Chinese consumers to pay directly via online transfer from their bank account. Customers are redirected to their Alipay's payment page to log in and approve payments.
Przelewy24: Przelewy24 (P24) enables customers in Poland to pay directly via online payouts from their bank account. Customers are redirected to their bank's payment page to log in and approve payments.
Giropay: Giropay enables customers in Germany to pay directly via online payouts from their bank account. Customers are redirected to their bank's payment page to log in and approve payments.
SOFORT Überweisung: SOFORT enables customers in Austria, Germany, and Belgium to pay via direct online payouts from their bank accounts. Customers log into SOFORT's payment page to approve payments.
iDEAL: iDEAL enables customers in the Netherlands to pay directly via online payouts from their bank account. Customers are redirected to their bank's payment page to log in and approve payments.
Bancontact: Accept payments using Bancontact, Belgium's most popular payment method.
Secured Payment
We use the secured payment system of Stripe.
SSL (Secure Sockets Layer) is a standard cryptographic protocol and security technology used for securing communications on the Internet and support authenticating of the communicating parties. From a user perspective, a secure HTTPS is established automatically, and browsers give visual cues to inform that a connection is secured. The traditional SSL technology has been superseded by a new security protocol for encrypting links called TLS (Transport Layer Security). Nevertheless, SSL is still commonly referring to both technologies.
Taxes:
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Regulations vary and it is therefore the responsibility of the customer to check the local related laws and regulations.
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VAT included in the price (domestic)
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We ensure the customers security and privacy.
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We committed to preserving your personal privacy. Our online ordering system is using latest Secured Encryption Technologies and all personal information will be submitted using high levels technical security with all reasonable precautions.
Return policy:
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The Customer is entitled to return Products that he himself ordered, without reason, within 14 days of receipt, provided that the Customer (a) has notified Customer Service in advance of the return, and (b) the Customer has returned the Product to the sender in its original packaging and without damage. In this case, the customer will be refunded the order amount.
Return slip (only in Germany)
Damaged Products:
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The customer shall notify us immediately following to a complaint regarding a Damaged Product.. We shall be solely in charge of checking the returned Damaged Products. The customer shall be responsible to deliver the Damaged Product to the same address it came from - in the very same state he received it. We shall reimburse the customer or replace any Product that arrived damaged or in bad condition to the Customer if justified.
Our shipping policy:
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We generally ship Worldwide (though there might be exceptions depending on customers shipping address and chosen product). Please note: that some products may be subject to limitations placed in terms of customer`s country customs or shipping exceptions.
Shipping rates:
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All shipping prices are mentioned during the sales process.
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Rates for Dealer depand on quantity - FREE shipping from certain amount.
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The total shipping price will be calculated per order.
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some of our collections are shipped FREE of charge worldwide
Order Fulfillment:
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Orders are usually packed and shipped within 48 hours. For big quantities it may be longer. If for some reason the item(s) in the customer`s order are out of stock or there`s any delay, we will contact you. If part of the order is in stock and part is out of stock, the customer will receive the "in stock" portion immediately, and the "out of stock" portion when it arrives. You will be updated all along the process by our customer support team.
Delivery time:
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The delivery time is between 7-10 business days after order fulfillment is completed. Please note that Saturday & Sunday deliveries are not available.
Delivery to Switzerland:
For deliveries to Switzerland, we recommend using the MeinEinkauf.ch service.
All information can be found at MeinEinkauf.ch.
MeinEinkauf.ch will then take care of all customs formalities and delivery to your doorstep for a small fee.
You will receive your goods quickly, duty paid and cheap.